At Digital Ordnance we consider every Frame Thrower purchase a partnership. We want customers to be successful using the system to its full potential. We’re willing to make custom changes to support your unique requirements
We believe our hardware and software support program is unprecedented. Our support contract on Frame Thrower covers both the hardware and the software. This means that if there is a problem with Frame Thrower you are guaranteed a response within one business day. In the unlikely event that the hardware fails, replacements parts are provided within 1 business day.
Any software problem that might occur can often be fixed remotely over the Internet.
Software updates are included in the Digital Ordnance hardware and software support program. We also provide you with software upgrades to add all the new features that are compatible with your system.
Our customer support is available by email or phone to answer your questions.
Please call +1 310 733 3001 or email [email protected].
If you have a suggestion for a feature to add or a bug report, we ask that you submit it to our issue tracking system. This will allow you to follow the progress on your request as Digital Ordnance addresses it. You will also know which version of the software includes your requests.